How to use Twitter for customer service

Social listening is very important today with customers demanding 24/7 support, using Twitter for customer service is definitely one of the best ways to go.

Are you already using Twitter for customer service?

Using Twitter for customer service is almost a given when drawing up your digital media plan.

Here are a few quick tips to setting up your business Twitter account for customer service.

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Tweetdeck: Unfolding the secrets to an awesome monitoring method

Twitter is fast. Really fast. If you let days pass without noticing what’s happening with your profile, that’s bad. Really bad. Here’s a few pointers for how to use TweetDeck for social media monitoring like a pro!

Why am I writing yet another monitoring post?

Because apparently many people still believe putting their ear against the phone counts as social listening, or monitoring.

Continue reading “Tweetdeck: Unfolding the secrets to an awesome monitoring method”

Hashtags 101 – #LikeForLike

What’s up with them hashtags? What exactly are the secrets for great hashtags and why is nobody using my #SuperDuperAwesomeHashtag?

Yeah I know, put the hashtag symbol in front of my keywords… or something…

Or something is right. Get your S#it together and learn to use them hashtags, cos there ain’t no excuse for getting them wrong in 2016.

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Social media is about to get social-er

Winter is coming. But there are more exciting changes happening right inside your mobile device!

Say what?

Yes, social media is finally getting a little more social with a few new changes to some of the main social media platforms.

I’ll explain that statement in just a minute, but first I want to explain why this change is important.

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The importance of being there, or how to maintain a solid online presence

An awesome online presence can make or break your brand. Sometimes people just need a place to rant, but if you can actually help them, then you both win!

A solid online presence can save your ass sometimes

Which may sound like an overstatement but it really is that important to be there. What I’m talking about is also called “Social Media Monitoring” which means one simple thing: listening and responding. Continue reading “The importance of being there, or how to maintain a solid online presence”

Get with the program and update your marketing

The best tip I can give you before even starting this blog post is Keep changing. Don’t stop when you find your comfort zone and expect everything to just go up-hill on neutral.

Update your marketing to remain fresh

It’s hard to stay ahead of the competition if you keep on using the same old tricks and methods. Continue reading “Get with the program and update your marketing”

Keeping up with trends – 4 quick tips and a case study

Make sure you are always on your audience’s minds and lips by keeping up with trends and using popular hashtags.

Make sure you’re keeping up with trends to stay on people’s minds (and lips)

I personally love this strategy, because you get to really get creative and break out of the usual methods you might use while generating content.
Another awesome reason for absolutely loving keeping up with trends is that there are some really funny or creative posts out there, so researching them is really fun(ny) as well! Continue reading “Keeping up with trends – 4 quick tips and a case study”

Time saving social media tips for your business

Remaining on top of things is hard for a business owner, and it gets even harder when you try to run your social media channels live.
Here’s a couple of time saving tips for running your social media strategy while not losing track of your business.

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4 quick tips for using social media for your business

Social media is, for some, an unexplored territory, for others the palm of their hand. Not everybody is born into it. Here are 4 tips to get you started.

Looking at the state of social media today

We notice many businesses that are trying to use social media, be it Facebook, Twitter or Pinterest. I’m super happy to see people try their luck on social media, but the main error everybody’s making is thinking that having a page is enough. Continue reading “4 quick tips for using social media for your business”