Let's Get Digital
Make sure you’re giving your clients the best customer experience you can by standardising what they’re experiencing all over your brand’s services.
Omnichannel is the shiz right now, since people are more than used to the fact that, for example, a company’s Twitter account is a direct contact with the company itself. Someone in there listens, and the audience expects to be heard as well.
An awesome online presence can make or break your brand. Sometimes people just need a place to rant, but if you can actually help them, then you both win!
Which may sound like an overstatement but it really is that important to be there. What I’m talking about is also called “Social Media Monitoring” which means one simple thing: listening and responding. Continue reading “The importance of being there, or how to maintain a solid online presence”
